I am emailing regarding the service that I received from Sam Goolab in the service department of your Maple Ridge location. I brought in my Mazda protege for servicing on Thursday Nov.13. I only purchased this car six months ago so it is still new to me so am getting used to how it supposed to sound & feel when it running smoothly. I called the old dealership where it's owners had it serviced to find out that it was overdue for it's 96,000 servicing and that it would cost around $800. Sam had called to confirm the estimate with me to verfity that I wanted them to go ahead with the servicing which I did of course it turns out I needed a couple of new belts and a new water pump, (yikes this is starting to get pretty expensive) but go ahead being that it's already there and cheaper to do now then have to bring it in again later. Realizing the $1200 dollars that it was now going to cost me he took some upon himself and gave me a 10% discount, kudos to him and what a nice surprise as I've never had my car in for serving and have them actually offer me a discount for repairs and gave me a new umbrella. Very well received and will now help to cover my alignment that they ran out of time to do. His communication is great and he's a pleasure to deal with. thanks for making my experience & cost a pleasant one Sam! Nice surprise.
Lynn C.
Dear Sir or Madam:
We are writing to express our high level of satisfaction with Altaf Goolab and Sam Goolab. They have both gone above and beyond in providing customer service and ensuring an all round amazing customer experience.
They always greet you with a great smile. They provided detailed information to ensure we made a purchase based on our needs and followed through to the end of the process to ensure we were happy. Their support did not end with the sale but continues to ensure that any issues that have arisen since purchase are resolved to our 100% satisfaction.
We initially dealt with Altaf, who provided us end to end service from 'shopping' to sale and post sale support. We then had the pleasure of meeting Sam who continued to provide excellent, knowledgeable and friendly service.
It is not often in this busy world that people take the time to make you feel like more than just a customer but Altaf and Sam did just that. We would highly recommend Mazda and West Coast Mazda in particular, to anyone looking to make a purchase or after sale support.
Many thanks and regards,
Sylvia & Steve T.
Port Coquitlam, BC
Dear Mr. Jones,
I am writing to you to commend one of your employees that I have had the pleasure to deal with, Altaf Goolab. When I first met with Alty at your dealership, I had already done some light research on the Mazda 3 and I was thinking of purchasing through a car broker, as I had not been comfortable with the approach of previous sales people. Unlike my earlier experience, Alty gave me exceptional and friendly service, further educating me of my options and I soon trusted his integrity. His patience, combined with his expertise has only confirmed my decision to stay with the Mazda product.
Sincerely,
Leslie P.
Our whole experience was so stress free. Cheemun Loh made the whole experience a real treat considering how trying it can be making a major purchase. He was professional, straight-forward and no B.S. The car was in pristine condition and looked better than what we expected.
Neil & Marg S
Coquitlam 2007 Mazda 3
We just wanted to say thank you for the outstanding overall service that we have received from WC Mazda in Maple Ridge. We purchased our 2004 Mazda 3 Sport in May of 2003. We have had all of our service completed at the dealership and even with a few complaints, your service department has always been helpful and willing to go above and beyond to look after us. Even providing us with a loaner car at no cost when we had to leave our car over night for an oil change. Last year we purchased a $56,000.00 truck from a Dodge dealership close by and have had to take it in for servicing. What a difference, we were treated like criminals and when the work was to take a few days we were told we had to pay for our own loaner car! It taught us a valuable lesson, even though our car is just less than half the cost we are always treated like ROYALTY at WC Mazda and it is very appreciated. We guarantee our next purchase will be with you, and we make sure all our friends and family know where to come to buy a fabulous vehicle with exceptional service! Keep up the GREAT WORK!!!
T & J Monts Maple Ridge, BC
Good afternoon,
I just wanted to take a moment to say how extremely happy I am with my recent purchase. After visiting many different dealers throughout the lower mainland I cannot begin to express my gratitude for your salesman Jimmy Tee. It was such a pleasure doing business with all of your staff. I purchased a 2006 Mazda3 GX Sedan on Sept.2, and I am thrilled with every part of my experience.
With heartfelt thanks, I look forward to my future purchase!!!
Sincerely
Darlene K.
To Whom It May Concern:
I am writing to you to express my thanks and gratitude for the exceptional service and integrity shown by your staff in the automotive service department. I brought my 1993 Mazda. MX3 in to inspect the brakes as I had noticed that the rear set had begun to produce smoke. My car had a complete set of brake work completed by another Mazda dealer not 8 months prior at a cost in excess of $800.00 -- with only about 7,000 km of driving being done with the vehicle the brakes should not have failed. Based on the inspection completed by your service staff, it was identified that the calipers had seized on destroying my rear pads and rotors.
Your staff was very helpful in providing the information necessary for me to discuss the issue with the other Mazda dealer, even offering to speak with them to help me work out the situation. I was even more impressed with your dedication to the Mazda name and your customer service when upon the other Mazda dealer refusing to honor their warranty, your service staff offered to do this in place.
As a customer, the most important thing is to know that the job was done correctly the first time and for a fair price. Your service team and dealership has clearly shown this through the assistance and help they have provided me during this situation. The dedication on, commitment to quality, fairness and belief in the Mazda product shown by your service team is a strongly compelling reason why I will return to West Coast Mazda for my vehicle repairs and future vehicle purchases. I would also whole-heartedly recommend your dealership to all of my friends and family as well as anyone else who ventures to need an opinion.
Yours Gratefully
David H.Coquitlam, BC
Rodney & Manager,
I appreciate the time and service you allplaced in regards to my power brake booster(Mazda Tribute)
Thanks again,
Linda T.Coquitlam
Dear Sir:
I am writing to let you know about the amazing customer service. Jose always provides.
I bought a Mazda 3 from your dealership in September 2004. Since my first service visit, I've been continually impressed by Jose's ability to make me feel I'm the most important person in the room, no matter how minor my service appointment or seemingly small my problem. Not only does he listen attentively, but he also acts on my behalf in a timely and efficient manner. Ever if I'm not dealing directly with Jose, he is nearby and always seems to know exactly what's happening at any given time. He is definitely the "go-to" guy in your service department!
To be fair, all your service technicians do a wonderful job - I'm very happy with the service I've received do date - but Jose puts a face on the experience. I work in the customer service field and, as such , I readily recognize & truly appreciate Jose's continuous efforts on my behalf. I rarely need to express concern over any aspect of my service visit as he usually anticipates what I expect.
You are extremely fortunate to have Jose on staff; his efforts do not go unnoticed by your customers!!
Yours sincerely,
J.Buss
Dear John:
I would like to express my thanks for the excellent service provided by your technicians on my 2994 Mazda 6 at West Coast Mazda in Port Moody.
As I related to you earlier this month, I had noticed a wet patch underneath the front passenger foot well carpet in October of last year. I took it to my local Mazda dealership where I purchased the car, and after doing a spray test to no avail they informed me that I had probably spilled a water bottle. I dried out the carpet and monitored the situation. The problem returned twice; I took the car I both times and they told me first it was a clogged A/C drain, and a clogged sunroof drain and most recently – after calling in an “excellent leak guy” – said it was a water heater intake seal. After this third time the problem was worse than ever and I decided to change dealerships in the hope that someone might be able to actually fix the problem.
The leak was in the air conditioning collection drain system, which your mechanics diagnosed and which now is solved.
Thank you once again for the thorough and courteous service, which you provided. It is most appreciated!
Yours sincerely,
Martin D.
North Vancouver
Hello Scott
I just wanted to express my thank you to James in the Service Department. Yesterday, I spoke to him over the phone explaining a problem with my BMW which I thought was needing more oil. James said I could bring it by the shop, this I did. He came out to my car and said that it was actually the engine light that was on. I came into the Service Department and called the BMW dealership who advised me to have the car towed in which I did. I sat in your parking lot for an hour waiting for the tow truck and also made a few phone calls from the Service Department. James was very professional and helpful, you are very fortunate to have people on staff like James.
Thank you
Karen R.
City of Port Moody Community Services
A big thanks to the service crew on Saturday I came in to get a fan belt checked and they went out of the way to help me, were very courteous and very prompt with the service. I would recommend MR Mazda to anyone who asked for a good service shop to go to. Thanks again, Jose and Brandon.
Neal M.,
Maple Ridge
Sandi,
Thank you so much for making my car buying experience a pleasant one. Your honest friendly approach made it very relaxing in this age of HIGH PRESSURE SALES!! It is really hard to make an educated decision on your own. You gave me all the information I needed without all the pressure.
Thanx,
Janell & Bryan
Gina,
Thanks for all your help in purchasing my new vehicle, your PATIENCE!! And expertise was greatly appreciated. You definitely made my experience a pleasant one. Your service was very personal and friendly. I would highly recommend your services to all my friends and family.
Your awesome
Thanks,
Janell & Bryan
Dear Sandy,
Thank you for your time and effort in helping us find a new car.
Barb & Grant
I would just like to express how happy I was to service my Mazda at the Maple Ridge branch again yesterday. Tracy is always so friendly on the phone and in person and I really feel I can trust his recommendations. The service work is always done well and on time each time I go there and I love the extra perk of leaving with a shiny clean car. This is in real contrast to where I have dealt before. I am 100% happy with my car and the great service that comes with it. Being a happy first time Mazda owner and dealing with people like Tracy makes my day! Thanks a lot.
Barb A.,
Maple Ridge
David,
Our thanks and appreciation to you and Janet for making our car buying experience such a pleasure. We love our Mazda 3 and the level of customer care we are receiving from West Coast and Mazda Canada are simply outstanding!
Sincerely,
Denis & Lindsay
Dear Sandi,
How can I ever thank you for caring the way you do? I guess that's all I can say is THANK YOU for being you!! My Mazda MPV (Magical, Practical vehicle) is wonderful! The key is perfect!
Thank you again!
Sylvie D.
Bowen Island
David,
Thank you for all your help in finding me the perfect new car. I love it! The trouble you went through in finding it is greatly appreciated and did not go unnoticed!
Many thanks,
Kimberley L.
John,
Just wanted to send you a giant thank you! My mom absolutely loves her new Protégé, and the service we received was amazing. You guys are terrific and I really appreciate the effort that went into making this so darn easy!
Thanks again
Would like to thank "Rocket Rod Matthews" for making the purchase of our new Mazda 3GT a very fun and relaxing experience. Rod answered all of our questions quickly and knowledgably and made the whole buying process easier. When he showed us all the workings of the car , it was obvious that he not only likes his job, but has full knowledge of his products. He even had balloons on the front of the car and sent us an e-mail of a picture he took when we picked the car up. We love the car very much and all our friends do to. I think that Rod is a valuable employee for Mazda as he makes buying a car a fun time. THANKS AGAIN ROD George and Carell T, Maple Ridge, BC
Good Morning John & Scott,
I felt compelled to write this letter of thanks for the excellent service I consistently receive from Jose at your Mazda dealership in Maple Ridge. We currently lease two vehicles from you. While the commodities that we sell differ from yours, we are indeed both in the customer service business. Excellent customer service is something that makes any business stand out from the pack. In dealing with Jose, I consistently receive a genuine, warm, no nonsense high level of service. He seems to have a lot of integrity and to genuinely care about his customers. This stands out for me and I wanted to recognize his efforts and abilities by sending you this e-mail.
As an employer I understand just how challenging it is to find and retain good people. After all, our team is our company! You should be very pleased with the person you now have behind your service counter. I know I am! Best regards, Greg P, Maple Ridge, BC
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